Return

FAQ

Return your item(s) using the return link below and follow the steps:

MAKE A RETURN

Step 1: Enter your Shopify order number and zip code.

Step 2: Select the item(s) you will be returning and select the reason for the return. 

Step 3: Check your email for a return shipping label. Print the label and attach it to your package.

Step 4: Drop the package off at your nearest FedEx or USPS location. 

Once your return package has been received at our warehouse, it is then processed and inspected before we proceed in issuing a refund. You will receive a confirmation of the refund as soon as the refund is processed.

In the event that 5-10 business days has passed and you did not receive your refund, please contact us and provide us with the tracking number and postal carrier used to return your product.  We will look into it and get back to you as soon as possible.

At this time, we do not offer direct exchanges. The quickest way to exchange your item is to place a new order right away, and return your original purchase for a refund.

If your original purchase included a discount or promotion, don't hesitate to reach out to our customer service team for assistance with your new order.

We accept returns (in accordance with our return policy) on any items not marked “Final Sale”.

You have 7 days to initiate a return and mail the items back to us. Products must be returned in new condition without any scratches, stains, tears, and missing parts. Burten Hyde reserves the right to withhold the refund or return of items shipped outside of the return window.